My Wall Tales is operated by a sole proprietorship based in Jaipur, Rajasthan, India. This Privacy Policy explains how we handle your data when you visit mywalltales.com or place an order with us.
1. Information We Collect
When you browse our website or place an order, we may collect the following information:
Information You Provide
- Full name and delivery address
- Email address and phone number
- Payment details (processed securely by Razorpay — we never store card details)
- Custom print files and specifications (when using our custom print service)
- Messages and inquiries submitted via our contact form
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns
- IP address and approximate location (city/state level)
- Referring URL and search terms used to find us
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmation and shipping update emails
- Respond to customer service inquiries
- Improve our website, product selection, and overall experience
- Detect and prevent fraudulent transactions
- Comply with legal obligations under Indian law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Sharing Your Information
We share your data only when necessary to fulfil your order or operate our business:
- Razorpay — payment processing. Subject to Razorpay's Privacy Policy.
- Shipping partners — courier services receive your name, phone number, and delivery address to dispatch your order.
- Resend — transactional email service used to send order confirmations and notifications.
- Legal authorities — if required by law, court order, or government regulation.
4. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems are hosted on secured cloud infrastructure. Payment processing is handled entirely by Razorpay — we never receive or store your card number, CVV, or bank credentials.
While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be 100% secure. You use our website at your own risk and we encourage you to use secure, private networks when transacting online.
5. Cookies
Our website uses cookies and similar technologies for the following purposes:
- Essential cookies — required for the cart and checkout to function correctly. These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with the website so we can improve it. We use anonymised data only.
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to complete a purchase.
6. Third-Party Services
Our website may contain links to third-party websites (e.g. Instagram, Facebook). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights
Under the Information Technology Act, 2000 and applicable Indian law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention obligations
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please email us at info@mywalltales.comwith the subject line “Privacy Request”. We will respond within 30 days.
8. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: